FREQUENTLY ASKED QUESTIONS
Welcome to our Frequently Asked Questions. If you need to know anything about our fabrics, sewing patterns downloads, shipping and more, you’ll find your answers here. Still need help? Email our customer service team firstname.lastname@example.org
If you can’t locate your order, please email us email@example.com with your full name, pattern details and approximate date of purchase.
Shipping & Returns
We do our very best to photograph and represent our fabrics with colour accuracy however colours may appear differently depending on your device/monitor. If unsure and to avoid disappointment, we strongly recommend purchasing a $1 fabric sample. To do this, select the ‘Order $1 Swatch’ button on the product page. If you can’t see this button it means that we don’t cut samples on that particular fabric e.g. bridal/beaded laces, panel pieces etc. If you would like to purchase our minimum cut (10cm), please email or contact our Surry Hills store on 02) 9211 5536 to enquire.
If you have placed an order and received the wrong fabric, please email us firstname.lastname@example.org
For any other shipping/returns queries, please refer to our Shipping & Refunds page.
If you can't find what you're looking for, please email email@example.com or call your nearest store and we'll help you find the perfect fabric for your project needs.