Shipping, Refunds & Returns

 

Shipping

All Orders Under $150

All Orders Over $150

Australia

$10 shipping

Free Shipping *Exceptions Apply

International

$30 shipping

Free Shipping *Exceptions Apply

Patterns (international)

$11 for one

$20 for two

$30 for three or more

 

Delivery time

Orders are generally processed within 1-3 working days and 2-5 days during sale/busy

periods.

Australia

1 - 5 working days*

International (DHL)

5 - 15 working days*

Patterns (international)

6 - 20 working days*

*please note that due to COVID-19 and significantly increased postal/courier activity, delivery delays may occur.

 

Shipping – Australia
Fabric and pattern orders are posted via parcel post and free shipping is offered on all orders over AUD150. As a general guide, please allow 1-3 days for major cities/towns and 3-5 days for rural locations. Express delivery is available on request (extra charges may apply).

 

Shipping – International
Free global shipping via DHL applies to most fabric orders over AUD150. In some instances where delivery charges are prohibitive due to weight and volume, postage costs may be incurred by the customer or orders may be cancelled.

Due to the COVID-19 situation and significantly increased postal and courier activity, some delays may be experienced. For up-to-date delivery timeframes for your country, visit this DHL link.

Any duties and taxes incurred are the sole responsibility of the customer. You can find more information about these charges on the website of your local customs authority.

 

Shipping patterns & samples – Australia & International

All hardcopy patterns and (exclusively) fabric samples will be sent regular mail. Tracking is unavailable. Shipping times will vary depending on your local postal service, but it generally ranges from 5 to 30 working days.

 

Delivery

If you are not around when your parcel is delivered, the driver will leave it with all care taken and no responsibility accepted.

 

 

REFUNDS & RETURNS

We do not offer refunds/exchange on cut fabrics, remnants and patterns (hardcopy or digital) so please select carefully before placing your order.

We do our very best to photograph and represent our fabrics with colour accuracy. However colours may appear differently depending on your device/monitor. If unsure and to avoid disappointment, we strongly recommend purchasing a $1 fabric sample. To do this, select the ‘Order $1 Swatch’ button on the product page. If you can’t see this button it means that we don’t cut samples on that particular fabric e.g. bridal/beaded laces, panel pieces etc. If you would like to purchase our minimum cut (10cm), please email or contact our Surry Hills store on 02) 9281 5536.