Shipping |
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Australia |
Orders Under $150 |
$10 shipping |
Australia |
Orders Over $150 |
Free Shipping *Exceptions Apply |
International |
Orders Under $200 |
$30 shipping |
International |
Orders Over $200 |
Free Shipping *Exceptions Apply |
Patterns (International) |
$11 for one $20 for two $30 for three or more |
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Delivery time |
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Orders are generally processed within 1-3 working days and 3-5 days during sale/busy periods. |
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Australia |
1 - 5 working days* |
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International |
5 - 15 working days* |
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Patterns (international) |
6 - 30 working days* |
*please note that during periods of peak demand of postal/courier activity, delivery delays may occur.
Shipping – Australia
Fabric and pattern orders are posted via parcel post and free shipping is offered on all orders over $150 AUD. As a general guide, please allow 1-3 days for major cities/towns and 3-5 days for rural locations. Express delivery is available on request (extra charges may apply).
Shipping – International
Free global shipping via Australia Post applies to most fabric orders over $200 AUD. In some instances where delivery charges are prohibitive due to weight and volume, postage costs may be incurred by the customer or orders may be cancelled. DHL is used on request but will not deliver to post office boxes and please bear in mind that extra charges may be incurred. If you have a PO Box, we'll always send your fabric order via Australia Post.
During periods of increased postal and courier activity, some delays may be experienced.
Any duties and taxes incurred are the sole responsibility of the customer. You can find more information about these charges on the website of your local customs authority.
Shipping patterns & samples – Australia & International
All hardcopy patterns and (exclusively) fabric samples will be sent regular mail. Tracking is unavailable. Shipping times will vary depending on your local postal service, but it generally ranges from 5 to 30 working days.
Delivery
If you are not around when your parcel is delivered, the driver will leave it with all care taken and no responsibility accepted.
REFUNDS & RETURNS
We do not offer refunds/exchange on cut fabrics, remnants and patterns (hardcopy or digital) so please select carefully before placing your order.
We do our very best to photograph and represent our fabrics with colour accuracy however colours may appear differently depending on your device/monitor. If unsure and to avoid disappointment, we strongly recommend purchasing a $1 fabric sample. To do this, select the ‘Order $1 Swatch’ button on the product page. If you can’t see this button it means that we don’t cut samples on that particular fabric e.g. bridal/beaded laces, panel pieces etc. If you would like to purchase our minimum cut (10cm), please email or contact our Surry Hills store on 02) 9281 5536.